We all know how important it is to make a good first impressions and when it comes to your business there are not exceptions.
The administrator is the first point of contact at a clinic or spa. Whether the client is visiting for the first time or a regular guest, portraying a positive image of your brand is crucial.
Here’s what we think makes a good administrator:
1. Be sincere when you are speaking with a client.
2. Be helpful when asked a question.
3. Address the person by their name or title if you know it.
4. Respond to phone calls and emails promptly.
5. Be diplomatic.
How do you present a positive image?