Patient Coordinator- Guelph, Ontario
Full time @BI Recruit posted 2 weeks ago Email JobJob Detail
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Job ID 5466
Job Description
A cosmetic dermatology clinic in Guelph, Ontario is seeking a patient coordinator with exceptional customer service skills to join their team. As an essential part of the team the ideal candidate has a clear understanding of front office operations, while greeting patients over the phone and in person with a positive and friendly approach.
Responsibilities:
- Schedule appointments in person and by telephone
- Strive to maintain timeliness of patient appointments, monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize, by effectively communicating.
- Actively seek to optimize the patients’ and guests’ experience.
- Participate in regular meetings and any other training as requested by management.
- Comfort and connect with patients and their guests by being sensitive to their needs.
- Input documents and information into the electronic medical record
- Maintain patient accounts/records by obtaining, recording, and updating personal information with high degree of confidentiality and accuracy.
- Detailing patients and their guests on skin care and routines that would benefit overall skin health.
Requirements:
- 6 months of reception experience (preferred)
- 3-6 months of retail experience (preferred)
- High level proficiency in utilizing Google suite, Microsoft Office, Word, Excel (spreadsheets) and all other technical or software systems.
- Excellent documentation skills
- Strong communication skills
- Flexible and adaptable to change and learning new skills.
- Professional, punctual, reliable and accountable for quality of their work of a team in a fast-paced environment.
- Ability to manage themselves and organize multiple priorities and ability to troubleshoot when necessary.
- Strong sense of decision making, judgement, action oriented, possessing effective time management skills
- Positive and energetic personality
- Reliable and dependable attendance record
- Team player and effective at building and fostering teamwork.
Compensation:
- Hourly rate, including commission
Benefits:
- 2-weeks paid vacation
- Product and Service discounts
- Performance-based commission
- Ongoing training and education
- Healthcare Insurance
Job Type:
- Full-time – Monday to Friday ( 8:30am to 5:00pm)
To learn more about this exciting opportunity please get in touch. All conversations are treated in confidence.
Beauty Incubator Recruitment Inc. are niche recruiters for the esthetic and wellness sector. Our consultants have many years industry experience from consulting, medical practices, sales and education in both Canada and the US. With our extensive experience and contacts, we seek out the best jobs for our candidates and the best candidates for our clients.
Our mission is to enable esthetic & wellness professionals to unlock their full potential.
