6 ways to create exceptional guest experience
Here are six ways to create exceptional guest experience in your clinic or spa:
- Make it easy for clients to make a reservation i.e. online booking
- Inform each guest of all relevant information related to their booking to ensure guest come prepared and maximize their experience.
- Mention complimentary facilities when booking a treatment
- Reward loyal customers
- Celebrate occasions such as birthdays, anniversaries etc.
- Personalize their experience