Here are six ways to create an exceptional guest experience.
- Make it easy for clients to make a reservation i.e. online booking
- Inform each guest of all relevant information related to their booking to ensure guest come prepared and maximize their experience.
- Mention complimentary facilities when booking a treatment.
- Reward loyal clients.
- Celebrate occasions such as birthdays, anniversaries etc.
- Personalize their experience.
What do you do to create an exceptional guest experience?