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6 ways to create exceptional guest experience

Here are six ways to create an exceptional guest experience.

  1. Make it easy for clients to make a reservation i.e. online booking
  2. Inform each guest of all relevant information related to their booking to ensure guest come prepared and maximize their experience.
  3. Mention complimentary facilities when booking a treatment.
  4. Reward loyal clients.
  5. Celebrate occasions such as birthdays, anniversaries etc.
  6. Personalize their experience.

What do you do to create an exceptional guest experience?

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